Are you aware of any changes made on the computer prior to this issue? Are the speakers muted when the headphone is plugged in?Ĥ. What is the make and the model number of the headphone?ģ. What is the make and the model number of the computer?Ģ. For us to isolate the issue and to assist you better, we'd like to ask you a few questions.ġ.
I understand how difficult it is, when the device doesn't work in the way it should. Thank you for writing to Microsoft Community Forums. Question Bluetooth keyboard not recognized.Bluetooth headphones 'connected', Audio, Voice not connected Question 2 Paired Anker Soundcore Motion+ bluetooth speakers latency Question Xbox One X bluetooth controller randomly disconnecting on PC ? Question Is the Magic Keyboard for the 2021 24 inch m1 Mac better on Bluetooth or USB? Question Difficulty finding a Bluetooth adapter You will probably hear a difference in the audio (mono, and not as pleasant) AND the microphone should be working. If you see Headset (Bose SoundSport Hands Free), then click that. When you can hear sound through your SoundSport Wireless headphones look at the notifications area (usually the bottom right of the screen).Ībove the volume scrubber you should see something likeĬlick the ^ (up arrow). However, depending on the application you are using, you may need to manually switch the profile.Īre both profiles are installed? Here is how you can tell, and switch between them. If things are working properly, an application that can use the microphone will automatically switch to the Headset profile.
If the Bluetooth drivers loaded correctly, there will be two Bluetooth Profiles. So I was researching some solutions and I found out that the mic on those headphones were designed for mobile phone use and not windows use.īut you can maybe try to check the computer manufacturer's website to update to the latest Bluetooth drivers and confirm that your computer is HSP-compatible (Headset Profile for Bluetooth).
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